Refund Policy

Effective Date: 3rd August 2024

At BrandSek, we are committed to providing our customers with high-quality cybersecurity SaaS solutions. To ensure a fair and transparent business relationship, we have established the following no refund policy.

1. General Policy

All sales of our software products and services are final. We do not offer refunds or exchanges for any purchased products or services once the transaction is complete.

2. Non-Refundable Services

This no refund policy applies to, but is not limited to, the following products and services:

• Subscriptions to BrandSek cybersecurity SaaS platform
• One-time purchases of software licenses
• Consultancy services and professional support
• Training sessions and webinars
• Any additional features or add-ons

3. Exceptions

While our general policy is no refunds, we understand that exceptional circumstances can occur. Refunds may be considered on a case-by-case basis under the following conditions:

• Technical issues that cannot be resolved by our support team within a reasonable timeframe
• Billing errors that result in overpayment

In such cases, customers must contact our support team within 30 days of purchase to request a refund. All refund requests must be submitted in writing and include the order number and a detailed explanation of the reason for the request.

4. Contact Information

If you have any questions about our no refund policy or need to request an exception, please contact our customer support team at:

5. Policy Changes

BrandSek reserves the right to modify or update this no refund policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly.